How do I submit a request?

It couldn’t be simpler! If you have a request for our team, please email your request to [email protected].┬áJust a couple of tips to help us all stay organized.

  1. Subject Lines: The subject line of your email will be the description of the ticket in our system. So instead of just saying “HELP! Website Emergency” it will be more helpful to be more specific, such as: “Website Error: Images Not Loading”.
  2. Responses: To keep everything in one place, please respond to the correct ticket. Often, we’ll have multiple tasks going on at once and things can get confusing and files can get misplaced. To keep things organized and to ensure our team receives the correct feedback and files, respond to the correct ticket #.
  3. Attachments: Sometimes with our very robust system, attachments can be buried at the bottom of emails. For some unbeknownst reason, our system doesn’t always place attachments in a traditional place. And because different email providers handle attachments differently, it’s a constant search for attachments! Just try scrolling all the way to the bottom of your email for attachments. NOTE: there is no need to log into the portal to view attachments.

Black Bear Design is recognized as a Top Digital Agency by

© 2024 Black Bear Design | Atlanta | Charlotte

Pin It on Pinterest